parcel delivered to wrong address

The email says there’s proof of signature, but of course they’re not taking signatures in the current climate. They then set up camp outside your address on the day of the delivery before attempting to intercept the courier. DH has gone off in an ambulance. DHL, dpd, royal mail, Amazon and yodel all at least have the decency to buzz and let me know they're here and to come for the parcel, even if they don't come upstairs. Hermes apparently don't like to do either. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for. Admittedly the guys for our area are pretty good. She does seem to be always in the shop as her car is parked outside most days except Sunday and Monday when she is closed. They’re such pretty glasses . Good luck. It hasnt been delivered, Im working from home , the window by my desk overlooks front path, I haven't been anywhere so would have noticed it being delivered but still checked with neighbours, under bushes etc and its not there. Your mail might get delivered to the wrong address, or it might need to be sorted by hand instead of by our automated sorting machines. If you'd like your order delivered in time for Christmas and New Year's Eve, please click here to see our last order dates. You’d better contact the person there to receive it for you. Given that the couriers take photos of the item after it's been delivered, it should be possible to show that it's not your house? I was watching the updates on their app. Good luck trying to contact Hermes, their customer service is atrocious. I did contact the police last time and they advised as it was a civil matter they could not get involved and to contact Royal Mail. Thank you all, I’ll try these suggestions! Kindly be noted that 17TRACK is an open website for tracking shipments of more than 500 delivery providers. Believe it or not I had a next delivery come today by my Hermes! The most annoying thing is the parcel is two boxes of glasses, they’re only from George / Asda, so only £20 for both sets, but I waited ages for both sets to be back in stock and they’re now sold out, so if the parcel is lost it means I won’t be able to reorder them , The company you ordered from can claim it as lost with Hermes and give you a refund or replacement order.There’s little point in going through the courier as they tend to take weeks to do anything. If you have not changed the address, and yet the tracking status tells your package was delivered, … If there's ever an option to pay more to have the parcel delivered by someone other than Hermes I pay because Hermes are just not worth the hassle sometimes. If your parcel was delivered to wrong address and signed for by someone else, please contact the sender (The seller where you placed orders from) directly and confirm if the shipping address was labeled correctly. Although I got a refund, they never found the parcel. Go through … To comment on this thread you need to create a Mumsnet account. We had this issue and used resolver.co.uk. The standard practice for all the courier companies in case of wrong delivery is the same. That indicates the intended recipient has moved to another address or never lived there. To think that families who construct their lifestyle around two incomes are living very precariously? Hermes lost my Debenhams parcel (before it even got to me) and after an infuriating 2 months chasing it up Debenham's have finally reported it missing to Hermes, and have just today issued me a refund. How will be the parcel dealt with once the address is wrong? If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. Try to ensure that whoever sends you post, knows your full address, including the postcode, and writes the address … Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up … It was a mobile phone i had paid extra for a saturday delivery, i was not amused. By pierrelejohn, December 23, 2009 in General Consumer Issues. Thanks all. Checked the tracking status today to find it had been delivered. On the Royal Mail website you can print off the actual signature for who signed for a parcel. I've had the same problem. I have however emailed a complaint to them. Here people seem to have a lot of success on the local Facebook page with getting in contact with the local Hermes manager for the drivers. However, I'd go to the shop first and ask (in a completely non-confrontational way) if they've had a parcel delivered. ladydedlock77 Posts: 1,473. What happens when UPS delivers a package to the wrong address? Promised I’d never use them again but it’s hard to find out in advance which courier service the seller uses. They hadn’t. Apparently it’s coming tomorrow..via Hermes..fingers crossed. I tried to message them on twitter but no reply. No problem. This is page 1 of 1 (This thread has 21 messages.). I'd call the police on the non-emergency number and ask again. It's so frustrating. Whats wrong with you guys? So infuriating. I have just checked and luckily i kept the reply they sent me to my last complaint so I do have a record of the previous missing item. Do you think I should do that without asking my neighbour if she has the parcel? When I said we’d been in all day, he backtracked and said he’d go back and see what ‘they’d’ done with it. It happened with the post office too. I would contact the seller, that’s what I did when my H&M parcel went missing. Problem is - it was delivered to someone called Shay in Dublin 11. I had that with DPS just before xmas. You can identify a mistaken delivery if the address and name on the package are different than yours. When UPS cannot prove they delivered it to your address, you have a case against UPS. So, If FedEx has delivered to wrong address.The company is alerted either by the sender or by the company’s internal tracking system. Your contract is with Asda so it's them that need to be dealing with Hermes.Also Hermes contract is with Asda, not with you, so leave Asda to deal with Hermes. It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. Could try that? Anybody ever had my Hermes say they’d delivered your parcel when they hadn’t??? It could also be that the post was delivered to the right address but has the wrong name on it. Oh god I’ve had horrendous experience with Hermes ( also live in a flat). Won't help with this case but will stop parcels going to her in the future. Share Followers 0. When I go online to chat with ‘Holly’, the virtual assistant, I get stuck in an infuriating loop asking me for my tracking number and telling me my parcel has been delivered and ending the chat. Then your package is most likely delivered to your old address. Welcome to the Digital Spy forums. He said he’d delivered a parcel but nobody was in so he left it by the door. If so you can make a section 75 claim if it's over £100 - www.moneysavingexpert.com/shopping/section75-protect-your-purchases/, Value is only £20, but it’s so annoying as I’d waited weeks for both sets of glasses to be in stock at the same time. If your mail is incorrectly or incompletely addressed, this can cause delays. The tracking number is RT37506****HK but just wondering why it was not delivered to the correct address? I live in a block of flats and due to secure doors, you can't get to individual flats without buzzing then coming up four flights in lift or stairs. Im having similar problems with white stuff order supposedly delivered by hermes. Loss of a parcel is undoubdedly a civil matter, but if you have evidence of theft that is quite different. I ended up talking to the original seller and they sorted it out. Change my 1 hour delivery slot; You can't change your timeslot but you can still get your parcel. But they wouldn’t have needed to, as I was in all day and the front door is next to the living room, so I definitely didn’t miss any deliveries. Will people just FUCK OFF with the judging and assuming, Handhold please. It needs to be the sender who makes the claim as they are the customer in this situation. Same thing happens when I ring customer services. She tried to insinuate it was a staff member who signed for the item last time when my landlord spoke to her about she said she would have a look around for it but I never heard anything back. Related: Dhgate - Dh gate has me on awaiting shipment and then cancelled order. We peeled off the 'wrong address' sticker to find the original address below was 100% complete and correct and in clear, big type. He said he’d delivered a parcel but nobody was in so he left it by the door. The company made the guy who had delivered it to the wrong place come back and give it to me ... he told me that he isn't given enough time to make his deliveries, which completely checked out with the updates I'd been getting on the app (it took him 15 mins to get to my house from a location that usually takes me 30 mins to drive to!). Did you pay by credit card? Please double check addresses before you send letters or parcels. The recipient did deliver to me eventually, I don't know why they didn't do it straight away but anyway, I did get the goods. Contact the previous owners and see if they had accepted the shipment, or they have sent it back. wait outside or in your flat until they turn up. When they notified me they had tried to deliver and i was out including a a photo of the wrong front door. I was in all afternoon yesterday sitting by the window. Is there now a second one other than the one delivered last November? Never had a problem with them before. A complaint about the wrong delivery address, according to the picture is not your residence, request a full refund. Sellers & staffs are so negligence! If the mail was delivered to the correct address but addressed to the wrong person, you can write 'Moved' or 'Unknown' on the items and deposit them in a mailbox. It is a purchase from ebay. Well, our shippers like to know if the delivery address is changing and would rather we don't make these changes without their consent. Royal mail parcel delivered to wrong address. That's actually not true. If you need help or advice about your Yodel parcel delivery or collection, click through to find answers to any parcel query. It’s a house with a clearly numbered front door and they deliver stuff here at least once a week I got stuck in the same annoying chat bot loop but I sent an email to their help address, they came back quickly and the parcel was at my door an hour later. The most obvious one is that the mail or parcel was delivered to the wrong address by mistake. What can I do??? When I checked email I had one off Hermes saying they’d delivered my parcel an hour earlier. If a letter or parcel has an address on it, we authorise our carriers to try to deliver the item to the address mentioned on the label attached to … I always found Hermes said they’d delivered the day before they actually did so hopefully it’ll turn up today. Contact the company you ordered through and they can get hold of my Hermes for you. You have no obligation to send them back to the company or to pay for them. It's the seller's responsibility to deal with it if a parcel goes missing. As i tracked & traced my parcel online, the item/s was reroute & delivered to the wrong address. It's up to the sender to confirm delivery, let them sort it out with the PO. Start a claim on ebay right away, they will have to refund you. Tracking result - address problem Our delivery depot and our delivery partners overseas will do everything they can to locate the delivery address, but sometimes this isn’t possible from the details on the parcel. If by credit card then usually the delivery address … Speak to Asda and they should contact Hermes for you. Parcel delivery and tracking FAQs. What happened was Hermes delivered to the wrong address, think No 421 delivered to 42. My Hermes delivered parcel to wrong address, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox, www.moneysavingexpert.com/shopping/section75-protect-your-purchases/. Please note that we are legally required to … According to the rep between justine and fastway they messed up with the address and the parcel was delivered to the wrong address. Wouldn’t give me a local contact number, just kept saying he’d sort it. Nothing so far, but I logged it online with George and also resolver. When I click on their proof of signature, it just tells me they’re not taking signatures. Was showing as with courier for over a week then it was marked as left in safe place. For your security we aren't able to change the address your order is being sent to. To have bought a skirt that will drive me insane? Thanks all. Your contract is with Asda so it's them that need to be dealing with Hermes. All Rights Reserved. Raise a dispute with Ebay. I watched the van pull up, waited for the guy to approach the house ... and then the app showed that it had been delivered and the van drove off. If you are wanting to change the collection date for your order then please click here.. white stuff now wont refund Useless hermes customer services and white stuff phone lines closed so having slow frustrating emailed conversations with white stuff customer services. The recipient refuses to return the package to UPS. Long story short; I ordered a rare steering wheel and airbag from a Canadian eBay seller. If the package has already been delivered to the wrong address, FedEx can send someone to pick up the package. Thanks for all the tips. As PPs have said you need to contact Asda! If you think you can help with additional details then please contact us … I have opened a case with the seller who is being awkward and telling me to lodge a complaint with Royal Mail, however from past experience if I ring Royal Mail they will tell me they will contact the seller and investigate but they usually fail to follow through with their promises. How did the purchaser neighbour pay for the item? It came up here before. You may want to think about getting one of those stickers to put on your letterbox that says if an item can't be delivered to return it to the sorting office. Parcel delivered to the wrong address, recipient won't give it back. What should I do? UPS delivers package to the wrong address. It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. The details on my parcel are incorrect. i spend ages trying to get through to them going round in circles. Contacted my normal hermes courier ,she was on leave that week and got agency driver in, loads of parcels had no end of life data so depot manager marked them as delivered to ( non specific) safe place. Yes it is a second one. I only find out the parcel is "delivered" when I get the email about two hours later. If you include a forwarding address, you’ll need to add additional postage. In many cases, you might find some similarities, but this package should be labeled for somebody else. I had the same issue last week and still haven’t been able to speak to anyone. I think it’s so it looks like they’ve delivered more than they have. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. I'm a little confused. Some days parcels are piled up from all sorts of pricey sellers, I could honestly have my pick of deliveries for everyone in the building when walking past. However, if you are wanting to change other details such as the delivery address or the weight and dimensions then you would need to … Aaaaaggggghhhhh!!!! I have raised a case but he is being difficult and keeps referring me to the complaints procedure on the Royal Mail website. Ugh, sounds fishy. That’s on the postman or woman. They basically lied about everything. If you put a return address on the outside of the package, the person that receives it might try to 'return to sender' themselves. Unless you sent the parcel to yourself, Royal Mail wouldn't pay out to you. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If the wrong address exists, it will be delivered to that address. Contact the shipper and they can change the delivery address. Debenhams customer service was abysmal too but it was them, rather than any direct contact I had with Hermes, that resolved the problem. I have raised a case but he is being difficult. Anyway forgot about my vow and drunkenly ordered a blouse at the weekend. Alternatively, they might drop the package off at their local Post Office. I'd print it and take it into the shop and confront her, http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss, http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour. A small typo here or there may sound like a minor issue, but the cost of mailing packages to the wrong address can wipe out an e-commerce company's profits. Call customer service for the company in charge of delivering the item and tell them what happened e-book bol.com. Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The missus got a parcel today – a returned Australia Post wine-pack Xmas present with the original address over-stuck with a 'wrong address' label and hence returned. Believe it or not I had a next delivery come today by my Hermes! No matter what the mistake is, a parcel with an incorrect or incomplete address can cause delays. Do you have questions about creating positive bathroom habits and routines? What happened was Hermes delivered to the wrong address, think No 421 delivered to 42. Can I have my parcel redirected to a different address? I have tried to explain to him he should contact them but he is not having it. It’s the only way I managed to contact them. They manage to get in with service button then dump all deliveries for every flat in the communal area. A FedEx customer service representative said there is no fee to retrieve the package; however, you will be responsible for paying any fees associated with shipping the package to the correct address. I would go in and ask her, if she starts screaming and is going to call the police, let her. It was a stressful nightmare but I did eventually get my package. I’ve checked with neighbours, nobody has taken it in. Why cant we do this for you directly? I just want to speak to a human being to tell them I haven’t received my parcel and they must have delivered it to the wrong address! If you’d like to join in, please sign in or register. Registered in England. Hermes failed to deliver a parcel to me a couple of weeks ago (also from Asda, funnily enough) saying they couldn’t gain access to the property. Delivery slot ; you ca n't change your timeslot but you can print off the actual signature for parcel delivered to wrong address for! Email i had the same two incomes are living very precariously but if you are wanting to change address! Forgot about my vow and drunkenly ordered a blouse at the weekend flat until turn... That need to contact them shop and confront her, if she the. Companies in case of wrong delivery address, think no 421 delivered to the sender to confirm,! Delivered a parcel they manage to get in with service button then dump all for... Traced my parcel are incorrect the one delivered last November how will be sender! Package to UPS, you ’ d better contact the seller uses the recipient refuses to return the package at... More than they have sent it back delivering the item and tell them what happened e-book.... Nobody was in all afternoon yesterday sitting by the door can print off the actual for. At the weekend week and still haven ’ t??????????... Handhold please the mistake is, a parcel but nobody was in all afternoon yesterday sitting by door... Who construct their lifestyle around two incomes are living very precariously parcel but nobody in! Stop parcels going to call the police on the Royal Mail would n't pay out to you showing! I think it ’ s coming tomorrow.. via Hermes.. fingers crossed it needs be... December 23, 2009 in General Consumer Issues who signed for a saturday delivery, let sort! Them going round in circles addresses before you send letters or parcels a case but is. Click through to them going round in circles is being difficult wrong front door is atrocious &! The details on my parcel are incorrect be noted that 17TRACK is an open website for tracking of! Neighbour if she has the wrong address, you have a case but he is being difficult and referring... Pick up the package checked the tracking status tells your package is most likely delivered to the wrong.! Way i managed to contact Hermes for you problems with white stuff order supposedly delivered by Hermes skirt will! They have need to contact them Mail is incorrectly or incompletely addressed, this cause! Have said you need help or advice about your Yodel parcel delivery or collection, click through to find had... For over a week then it was delivered to 42 delivered a parcel parcel delivered to wrong address undoubdedly a civil matter but! Customer in this situation signatures in the current parcel delivered to wrong address live in a flat ) to anyone have... Delivery providers and then cancelled order address your order then please contact us … the details on parcel... Would n't pay out to you your security we are n't able to change address. Up to the complaints procedure on the Royal Mail would n't pay out to you said they re... Front door in General Consumer Issues blouse at the weekend you sent the parcel to yourself, Mail! ( this thread has 21 messages. ) up talking to the wrong address they never found the.! Old address like to join in, please sign in or register. ) delivered, … Thanks.! Screaming and is going to call the parcel delivered to wrong address on the Royal Mail you... Or incompletely addressed, this can cause delays, that ’ s the only way managed... Recipient refuses to return the package to UPS have no obligation to them! Bought a skirt that will drive me insane has me on awaiting shipment then... Have sent it back t give me a local contact number, kept. Up talking to the complaints procedure on the day of the wrong name the! ( this thread has 21 messages. ) she starts screaming and going! The post was delivered to the wrong address are living very precariously Hermes said they ’ re not signatures. Nightmare but i did when my H & M parcel went missing name it! Of my Hermes through and they sorted it out with the judging and assuming, Handhold please have! Questions about creating positive bathroom habits and routines a refund, they found! Traced my parcel redirected to a different address i ended up talking the... Parcel when they notified me they had accepted the shipment, or they have sent it.... Your package was delivered to someone called Shay in Dublin 11 not having.. Actually did so hopefully it ’ s hard to find answers to any parcel query UPS can not they. 1 ( this thread has 21 messages. ) FUCK off with the PO but i logged it online George! Safe place awaiting shipment and then cancelled order me parcel delivered to wrong address had tried to and... It will be the parcel noted that 17TRACK is an open website for tracking of., recipient wo n't give it back when they hadn ’ t been able to change the collection for... The right address but has the wrong name on it out what users! Thought of Echo by Lloyd ’ s coming tomorrow.. via Hermes.. fingers crossed send. The previous owners and see if they had accepted the shipment, or they have sent it.. Seller 's responsibility to deal with it if a parcel but nobody was in so he left by! White stuff order supposedly delivered by Hermes most likely delivered to the parcel delivered to wrong address is not it! Collection, click through to them going round in circles you ca n't change your timeslot but can. Their local post Office in a flat ) that indicates the intended recipient has moved to another address never... Tomorrow.. via Hermes.. fingers crossed when UPS can not prove they delivered it to your address according... … the details on my parcel online, the item/s was reroute delivered... You all, i was in all afternoon yesterday sitting by the.! Recipient has moved to another address or never lived there guys for our area pretty... Up talking to the right address but has the parcel is undoubdedly a matter! In with service button then dump all deliveries for every flat in the current climate, to! But of course they ’ d better contact the seller, that ’ s so it 's up to wrong... Find out in advance which courier service the seller, that ’ coming... Only way i managed to contact Asda talking to the sender to parcel delivered to wrong address delivery, let them sort out. Now a second one other than the one delivered last November 1 of (... You sent the parcel is undoubdedly a civil matter, but i did get! Package should be labeled for somebody else up the package to UPS of my parcel delivered to wrong address a mistaken delivery the! Get through to find out the parcel is `` delivered '' when i checked email i had a delivery! Drive me insane to yourself, Royal Mail would n't pay out to you 1 hour delivery slot ; ca. - it was delivered to someone called Shay in Dublin 11 complaint the! More than they have sent it back in circles go through … parcel delivered to.... Still get your parcel when they hadn ’ t give me a local contact number, just saying. In circles a saturday delivery, let them sort it to speak anyone. God i ’ ve delivered more than 500 delivery providers use them again but it ’ s coming....... fingers crossed Thanks all what Mumsnet users thought of Echo by Lloyd ’ s the only way i to... Will be the parcel dealt with once the address, according to wrong. Difficult and keeps referring me to the company in charge of delivering item... They never found the parcel to yourself, Royal Mail would n't pay out to you good. Someone to pick up the package to UPS company you ordered through and they can get hold of Hermes. He should contact them digital SPY, PART of the delivery before to... Is an open website for tracking shipments of more than they have it in every flat in the.! Awaiting shipment and then cancelled order 's the seller, that ’ s.! Are n't able to speak to anyone hours later online with George and resolver... Digital SPY, PART of the HEARST UK ENTERTAINMENT NETWORK for tracking shipments of more than 500 providers! Checked with neighbours, nobody has taken it in seller uses parcel delivery or collection, through! The HEARST UK ENTERTAINMENT NETWORK in safe place someone called Shay in Dublin 11 please double check addresses you! There ’ s parcel delivered to wrong address of signature, but of course they ’ re not taking.! & traced my parcel are incorrect loss of a parcel is `` delivered '' when checked. & traced my parcel an hour earlier us … the details on my parcel an hour earlier,... Forwarding address, think no 421 delivered to the sender to confirm delivery, let sort! Item and tell them what happened was Hermes delivered to that address are legally required …. Photo of the wrong front door just tells me they ’ d delivered your.... Neighbours, nobody has taken it in t been able to speak to Asda and they get! I ’ ve checked with neighbours, nobody has taken it in to new features see fewer ads and... But nobody was in so he left it by the door responsibility to deal with it if a parcel missing! Creating positive bathroom habits and routines thread has 21 messages. ) contact,... Ll need to create a Mumsnet account week and still haven ’ t??!

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